We've had a few changes within the company recently, one of which is our brand new IT Manager Andy! He’s had a bit of time to settle into his new role and I thought it was time to do a quick interview about this and his career progression within the company. As the top of the IT Support tree I’m hoping Andy can give us all a bit of an insight into the importance of structure within an IT support department that provides services to many other companies.
Q: Hi Andy. First of all, congratulations on the new role as IT Manager. For any of our clients that don’t know you already, tell us a little about yourself?
A: Hi everyone, I started working for Yellowbus in 2011. I’m quite an active person with keen interest in fitness, Football & Rugby. I also like the odd extreme sports such as skydiving. Having recently moved house, renovations are taking over my life lately. However I still find time to get out for drinks & meals with friends & family in Stockton Heath where I live.
Q: How much has Yellowbus changed since you started?
A: Vastly! We recently moved to a bigger office to accommodate the growth in staff. Moving to MSP model has merged the Development & IT Support into one large team and just recently we now have a Marketing dept.
From a small IT company to being voted as one of the UK’s best ISP’s at the ISPA awards 2016
Q: How has your ‘Normal Day’ changed over the past few years as we have moved to an MSP model?
A: The general structure of the day has changed due to the nature of the MSP model being heavily focused on preventative rather than reactive support.
Q: How has the move to MSP made the new structure of the company so important?
A: Scheduling workload such as updates/upgrades to client systems as opposed to reactive support enables greater efficiency within the business. Also with remote management monitoring, we can advise clients of potential issues before they arise.
Q: Do you feel Yellowbus has helped you develop as a professional during your time here?
A: Without a doubt! When I started I had little experience in the IT industry and within 5 years I’ve gone from Desktop Support, to Senior Engineer to IT Manager. I can’t image I could have achieved this without the support of Yellowbus.
Q: What do you think the best thing about working at Yellowbus is?
A: Teamwork & Approachability. Everyone is always on hand to assist with issues big or small – even out of hours.
Q: Where do you want your Yellowbus career to take you?
A: Having only recently got the IT manager role, I’m focussed on this role at the moment. I’m sure there will be plenty more opportunities to progress further with the future growth of the company.
Q: Well, thanks for taking the time to do this. As a final thought, what advice would you give to someone who is thinking about applying to Yellowbus?
A: Be prepared to work hard and be a team player and the rewards will follow