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The @YBTeam Philosophy

Technology is now a vital part of any organisation’s DNA. It can make the difference between success and failure, happy customers or lost sales. While its importance is unquestioned, the complexity and convergence of information and telecom technology gives many organisations a real headache.

The costs of employing full-time staff to look after all or even part of your technology estate can be prohibitive. That is why we formed Yellowbus Solutions to offer organisations of all sizes and type access to highly-skilled, qualified and experienced experts whose combined breadth of knowledge enables them to deal with any technology requirement.

Our staff

We recognise that our staff are what sets us apart. That is why we actively seek out the best professionals in the industry who not only understand the technology they are working on but know how to apply it to business benefit.

To ensure their skills are always up-to-date, we invest in regular training and accreditation, backed up by our ISO9001 quality accreditation and a range of manufacturer certifications. This guarantees that when you partner with Yellowbus Solutions you will always receive excellent and cost-effective service that will enable you to maximise the returns from your technology investment.

Green IT

As a company Yellowbus is committed to becoming Green IT aware and fully qualified and will communicate the sustainability attributes of the products and solutions that we sell and support at all times.


Yellowbus is dedicated to quality and customer satisfaction. We have a responsibility to our customers, organisations and individuals who trust and rely on our services. We will continue to provide the highest quality in our services, optimum proficiency in customer service and process customer requests accurately and promptly.

We have responsibilities to our employees, the team players who are dedicated to our success and achieving our goals. We undertake to ensure that all Yellowbus employees are provided with fair compensation and benefits, ensuring that their working environment is maintained to the highest standards. We encourage contributions from them in our strive for continuous improvement and are committed to their growth through education and training.

Our success depends on maintaining our tradition of achieving continuous quality improvement, whilst ensuring profitability.

We recognise the dependency on our suppliers and vendors and look to their commitment to quality and continuous improvement.

Total customer satisfaction is the focus in everything we do. The Management Team at Yellowbus will show leadership and commitment, and bear the responsibility for establishing, implementing, integrating and maintaining the Quality Management System.


Yellowbus is committed to protecting information assets in accordance with applicable legal, regulatory, contractual and compliance requirements. Yellowbus is dedicated to collecting, handling, storing and disposing of sensitive information properly and securely. The Information Security Policy ensures the following controls are in place:

  • Authority & Access Control
    • Access to information shall be restricted to authorized users who have a business need to access the required information.
    • Authorization for access to restricted information must be granted by the Chief Information Security Officer.
    • System access/ Operating system access logs: Notes both successful and unsuccessful log on attempts.
    • Access violations reporting: Yellowbus maintains a process for providing reports of invalid log on attempts upon request.
  • Classification of Data
    • The company shall implement appropriate information classification controls, based upon the results of formal risk assessment and guidance from standards
  • Data support and Operations
    • All systems hosting personal information including data collected from customers should be protected in alignment with the company’s corporate standards and industry best practice. The systems operate:
      • Up to date anti-malware protection
      • A firewall
      • Encryption
      • Be appropriately patched
  • Backup storage
    • Backups of data will be encrypted in line with the industry best practices and hosted in an arear of physical security to protect against loss of in scope data. Backup data will be stored in a computer data center and a single office that is locked when unattended.
  • Data transfer
    • Any information being transferred on a portable company provided device, mass storage device or laptop outside the company or across a public network must be encrypted in line with industry best practices and applicable with legal regulations.
  • Security Awareness
    • Information security awareness shall be included in the staff induction process.
    • An ongoing awareness program shall be established and maintained ensuring the staff awareness is refreshed and updated as necessary.

Meet @YBTeam's Directors

Michael Ruck

Since starting the company in 2000 our primary goals have been client & staff satisfaction, always aiming above the bar in every aspect.

We understand that it’s our team which differentiates us from the competition which is why we've built our team around our core values, from business ethics to self-development, everyone at Yellowbus is here to ensure your business succeeds because in doing so, it ensures we succeed.

Mark Bowater

Co-Founder and Director of Yellowbus Solutions Ltd. Since a child I have always been fascinated by business and started my first business at 19 years old in the Security Industry and then setup a Computer Hire business and at the same time I worked for Royal Mail as my introduction into corporate IT support. I have practically done every job in IT and like to think I know the IT industry extremely well. I am happy watching my two daughters competing at Water Polo - a very tough and demanding sport. In my spare time I like DIY and enjoy the moment of the finished result. My philosophy is “keep it simple” and my drive in business is “Process, Security and Quality”. 

Mike Douglass

Started at Yellowbus in 2002, Mike has progressed from Technical & Project roles into Management. He looks after Yellowbus’s large to Enterprise Client base, assisting businesses transition to Fully managed IT services. He has a proven track record of Managing the full IT project Lifecycle for many companies, specialising in the Mobilisation of Nuclear Frameworks. Mike is married and is often found running or mountain biking when he is not working on developing the business.


The Essential Cybersecurity Toolkit for SMBs

Take a look at the bare minimum requirements to help keep your company safe online!


The essential Cyber security Toolkit for SMBs