Yellowbus is dedicated to quality and customer satisfaction. We have a responsibility to our customers, organisations and individuals who trust and rely on our services. We will continue to provide the highest quality in our services, optimum proficiency in customer service and process customer requests accurately and promptly.

We have responsibilities to our employees, the team players who are dedicated to our success and achieving our goals. We undertake to ensure that all Yellowbus employees are provided with fair compensation and benefits, ensuring that their working environment is maintained to the highest standards. We encourage contributions from them in our strive for continuous improvement and are committed to their growth through education and training.

Our success depends on maintaining our tradition of achieving continuous quality improvement, whilst ensuring profitability.

We recognise the dependency on our suppliers and vendors and look to their commitment to quality and continuous improvement.

Total customer satisfaction is the focus in everything we do. The Management Team at Yellowbus will show leadership and commitment, and bear the responsibility for establishing, implementing, integrating and maintaining the Quality Management System.